Malaysia is an infant in the business process outsourcing business, but the country has ambitions to join behemoths like India and the Philippines in providing backshop services to the developed world. The question is why it’s so far behind, even as a rather elderly infant, having been around for more than a decade. It has a communications system far better than those in either the Philippines or India. Its overall infrastructure is better than either. It has a population that is fluent not only in English but segments of which are fluent in Chinese dialects and Hindi as well as Malay that ought to appeal to both Indian and Chinese companies looking to outsource their own operations. It is ranked the world’s sixth best country overall for