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Frequently Asked Questions

What is Tinypass?

Tinypass is the subscription service we used to handle our paywall, when you sign up for Asia Sentinel’s Premium Access, you are signing up through Tinypass to gain access to our news articles.

How can I cancel my subscription?

If you need to cancel a subscription, just head to https://dashboard.tinypass.com/ and log in with your Tinypass account (email + password). Under Active, you will see an icon for each of your currently active subscriptions. Click on the icon for the subscription you would like to cancel, choose the Subscription tab and then “Don’t bill me again.”

Can I get a refund?

Sorry, we do not provide refunds for our subscription services.

There was a billing mistake. Who can I contact?

If you have a mistake you can send a support ticket to Tinypass at https://tinypass.zendesk.com/hc/en-us, or send an email to us at subscriber@asiasentinel.com.